Types of Performance Measures for Economic Vitality

August 11, 2010 at 11:22 am Leave a comment

  • Outcomes–The purpose of the organization. Why does anyone perform this work in the first place? What should be better if this work is done well?
  • Outputs–The service delivered or produced and the level of service provided.
  • Process–The way we produce and deliver service.
  • Inputs–The information, skills, and tools needed to provide our services.
  • Efficiency–The ratio of outputs to cost. How much does it cost for us to provide service?
  • Clients–The service quality and cost. How satisfied are our customers? Did we add enough value?
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